About Us

Usability by Design is a leading usability consulting firm offering usability research, established in 1997 in the UK and now based in Sydney, Australia as well. We specialise in improving the customer experience through usability and interaction design across all forms of interface, ranging from mobile devices, to e-commerce/e-business, web and client/server environments.

We have many years of experience in user-centred design and our consultants have been at the forefront of GUI design and the field of usability in a variety of European and Global companies, including merchant banks, global software companies, Government, Local Government and retail.

Our processes and design focus are user-centric, meaning that the goals and requirements of the user are always paramount in our designs. Our consultancy services and usability products offer you the insight and expertise you need to ensure your design will fulfill the needs of your users.

Quite simply, we help to ensure that your development and design projects succeed. Our services will:

• Identify what your customers really want from you
• Identify how they want your interfaces to work
• Translate those requirements into interface designs
• Test those designs before a single line of code is written
• Help your team to translate findings into solutions, and build exactly what the customer wants